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Privacy Policy

1. INTRODUCTION

Kyusu by Kiko LLC ("Company," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make purchases, participate in our group experiences, or otherwise engage with our services.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. INFORMATION WE COLLECT

We may collect the following types of information:

2.1 Personal Information

  • Contact information (name, email address, mailing address, phone number)

  • Billing information (credit card details, billing address)

  • Order information (products purchased, custom preferences, delivery details)

  • Group experience participation details

  • Communications and correspondence with us

  • Photographs from group experiences (with your consent)

2.2 Non-Personal Information

  • Browser type and settings

  • Device information (device type, operating system)

  • IP address

  • Information about your use of our website

  • Cookies and similar technologies

3. HOW WE COLLECT INFORMATION

We collect information in the following ways:

3.1 Information You Provide
We collect information you provide directly to us when you:

  • Make a purchase

  • Request a custom creation

  • Schedule a group experience

  • Sign up for our newsletter

  • Contact our customer service

  • Participate in surveys or promotions

  • Complete a Custom Order Agreement or Group Experience Agreement

3.2 Automatic Information Collection
When you visit our website, we automatically collect certain information using:

  • Cookies

  • Web beacons

  • Server logs

  • Analytics tools

3.3 Information from Third Parties
We may receive information about you from third parties, such as:

  • Business partners

  • Payment processors

  • Social media platforms

4. HOW WE USE YOUR INFORMATION

We may use your information for the following purposes:
4.1 To Provide and Improve Our Services

  • Process transactions and fulfill orders

  • Create custom arrangements based on your preferences

  • Conduct group experiences

  • Manage your account and communications

  • Respond to inquiries and provide customer support

  • Improve our products and services

4.2 For Marketing and Communication

  • Send promotional emails about new products, special offers, or other information we think you may find interesting

  • Communicate about upcoming group experiences

  • Share plant care tips and maintenance reminders

  • Personalize your experience with our products and website

4.3 For Business Operations

  • Maintain business records

  • Analyze usage trends and gather demographic information

  • Protect against fraud and unauthorized transactions

  • Enforce our terms and policies

  • Comply with legal obligations

5. HOW WE SHARE YOUR INFORMATION

We may share your information with the following parties:
5.1 Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as payment processing, shipping, data analysis, email delivery, and customer service.
5.2 Business Partners
We may share your information with business partners to offer you certain products, services, or promotions.
5.3 Legal Requirements
We may disclose your information if required by law, regulation, legal process, or governmental request.
5.4 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.

6. PHOTOGRAPHY AND MARKETING

As specified in our Custom Order Agreement and Group Experience Agreement, we retain the right to photograph our products and group experiences for portfolio and marketing purposes. We will respect the privacy of participants who request not to be photographed during group experiences.

7. YOUR CHOICES

7.1 Account Information
You may update, correct, or delete your account information at any time by contacting us.
7.2 Marketing Communications
You may opt out of receiving promotional emails by following the instructions in those emails or by contacting us.
7.3 Cookies
Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject cookies.

8. DATA SECURITY

We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. CHILDREN'S PRIVACY

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will promptly delete that information.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated Privacy Policy on our website and updating the "Last Updated" date.

11. CONTACT US

If you have any questions about these Terms, please contact us at:

Kyusu by Kiko LLC
Elmont, NY 11003
Phone: (516) 824-6166
Email: kyusybykiko@gmail.com

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